Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
What materials are used in Sakura Hoseki jewelry?
We specialize in high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure lasting elegance and durability.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless defective.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your specific location.
How should I care for my jewelry?
To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the Sakura Hoseki pouch provided.
Are your products hypoallergenic?
Yes, our jewelry is nickel-free and lead-free, making it safe and comfortable for those with sensitive skin.